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How eg77 Handles Your Personal Information

This privacy policy tells you exactly what data eg77 collects when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use the platform — and what we do with it.

Account data protectionJazzCash & Easypaisa payment privacyRaast transaction securityYour right to access your dataClear data retention terms

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove the data we hold on your account, our support team handles privacy requests directly. You can contact us through live chat inside your account, by email, or through the help section in the mobile interface. We aim to respond to data-related requests within a reasonable timeframe; complex requests may take a few additional days. All requests are handled by the same team that manages account and wallet support, so your query reaches people who can actually act on it.

Live Chat Start a chat from inside your account dashboard. Identify your query as a privacy or data request and our team will handle it directly.

Email Support Send your data access or deletion request by email. Include your registered mobile number so we can verify your account before acting.

In-App Help Open the Help section in the eg77 mobile interface, select Account and Privacy, and submit your request through the form provided there.

What We Collect and Why We Collect It

eg77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with eg77, we collect the information you provide during registration — your name, contact details, and the mobile wallet credentials you link for deposits and withdrawals. When you transact through JazzCash, Easypaisa or Raast, we record the transaction reference, amount and

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timestamp so your account balance stays accurate and disputes can be resolved quickly. We also collect device data — your browser type, operating system and session logs — to keep your account secure and detect unusual login activity. Cookies are used to maintain your session while
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you are in the lobby; you can manage cookie preferences through your browser settings. We do not sell your personal data to third parties. Data shared with payment processors such as JazzCash, Easypaisa or Raast is limited to what those services require to complete the transaction.
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Availability of our services depends on local law and eligible regions. We retain your account data for as long as your account is active and for the period required by applicable obligations after closure. If you have questions about what data we hold, see the contact
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section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account data is protected at every stage — from the moment you register to every JazzCash, Easypaisa or Raast transaction you make. We apply encryption on data in transit and at rest, so payment references and personal details are not exposed during processing. Access to account records is restricted to authorised staff with a specific operational reason to view them. We do not share browsing history or transaction data with advertisers. If you close your account, we follow a defined retention schedule before permanently removing your records.

Encrypted Transactions

Every JazzCash, Easypaisa and Raast payment is processed over an encrypted connection. Your wallet credentials are never stored in plain text on our systems.

Restricted Access

Account and payment records are accessible only to staff with a verified operational need. We log all internal access so it can be audited if a concern arises.

Cookie Control

We use session cookies to keep you logged in and functional cookies to save your lobby preferences. You can adjust or clear cookies through your browser at any time.

Data Retention Schedule

Active accounts retain data for account management purposes. After closure, data is held only for the period required under applicable obligations, then permanently deleted.

Common Questions About This Privacy Policy

These are the questions we hear most from account holders about how their data is handled. If your question is not here, our support team can answer it directly through live chat or email.

We collect your name, contact number, and the mobile wallet details you provide — such as your JazzCash or Easypaisa number — to set up and verify your account.

Yes. Payment references from JazzCash, Easypaisa and Raast are stored in encrypted form. Wallet credentials are used only to process your transaction and are not stored in plain text.

You can request your account data by contacting us via live chat or email. Include your registered mobile number so we can verify your identity before releasing any information.

We do not sell your data or share it with advertisers. Data is shared with payment processors like JazzCash, Easypaisa and Raast only to the extent required to complete transactions.

After account closure, we retain your data for the period required under applicable obligations. Once that period ends, your records are permanently deleted from our systems.

Open the Help section in the eg77 mobile interface or contact support by email. State whether you want your data corrected or removed, and our team will process the request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How eg77 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Transactions

Restricted Access

Cookie Control

Data Retention Schedule

Common Questions About This Privacy Policy

01 What personal data does eg77 collect when I register?

02 Is my JazzCash or Easypaisa payment information stored securely?

03 Can I request a copy of the data eg77 holds on my account?

04 Does eg77 share my data with third parties or advertisers?

05 How long does eg77 keep my data after I close my account?

06 How do I ask eg77 to delete or correct my personal information?

Privacy Policy

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